366bet Privacy Policy
Your Data, Your Rights

1 Introduction

366bet is committed to handling personal data with care and transparency. We collect only what we need, use it only for legitimate purposes, and give you meaningful control over the information we hold. This Policy covers all services provided under the 366bet brand, including the main website at 366bet.plus and the 366bet mobile application available for Android and iOS.

This Policy should be read alongside the Terms and Conditions, which govern your use of the platform overall. Together, these documents set out the full picture of your relationship with 366bet and how we manage your account and associated data.

We may update this Policy from time to time to reflect changes in our practices or in applicable standards. The date at the top of this page shows when the most recent version was published. Continuing to use the platform after an update means you accept the revised Policy.

2 Information We Collect

We collect personal information in the following circumstances:

When you register: Full name, date of birth, email address, phone number and the payment method details you choose to link to your account (such as your JazzCash or Easypaisa mobile number).

When you verify your identity: A copy of a valid national identity document (such as a CNIC or passport) and in some cases a selfie or additional proof of address. This is required before withdrawals above certain thresholds can be processed and is standard practice for online financial platforms.

When you use the platform: Betting history, game activity, deposit and withdrawal records, session times, device type, IP address, browser type and operating system. This information is collected automatically when you interact with the platform.

When you contact support: The content of any communications between you and the 366bet support team, including live chat logs, emails and any attachments you send us.

When you use the app: If you download and use the 366bet mobile application, we may collect device identifiers and app usage data to help us improve the app experience. We do not access your contacts, camera or other phone data beyond what is explicitly required for the app to function.

3 How We Use Your Information

The information we collect is used for the following purposes:

• Account management: To create and maintain your account, verify your identity and ensure the security of your login.
• Processing transactions: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Platform personalisation: To remember your preferences, display relevant content such as cricket and PSL betting markets, and tailor the platform experience to your activity.
• Promotions and bonuses: To administer bonus offers, verify eligibility and ensure that promotional terms are met fairly.
• Fraud prevention and security: To monitor for unusual activity, detect duplicate accounts and protect against unauthorised access.
• Platform improvement: To analyse how players use the platform so we can fix issues, improve existing features and develop new ones.
• Customer support: To respond to your queries, investigate complaints and provide assistance with account or payment issues.
• Responsible gaming: To monitor patterns that may indicate problem gambling behaviours and to apply any self-imposed limits or restrictions you have set.
• Legal and compliance obligations: To maintain records as required and to respond to legitimate requests from relevant authorities where applicable.

We do not use your data to build advertising profiles, and we do not share your information with third-party advertisers for targeting purposes.

4 Payment Data and PKR Transactions

All financial transactions on 366bet are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a mobile wallet, we collect the information necessary to process that transaction — typically your mobile number or bank account details linked to the payment method.

Payment information is processed through secure payment gateways. We do not store complete payment account credentials in plain text. Details are tokenised or handled directly by the payment provider in a manner that limits our exposure to sensitive financial data.

Transaction records — including deposit amounts, withdrawal amounts, payment method used and timestamps — are retained as part of your account history. These records are used for dispute resolution, bonus verification and compliance with record-keeping obligations. They are not shared with third parties except where required to process the transaction itself or to comply with a legal obligation.

5 Sharing Your Information

366bet does not sell, rent or trade your personal information. We share data only in the following limited circumstances:

All third parties who receive data from 366bet are contractually required to handle that data securely and to use it only for the specified purpose. We do not permit service providers to use your data for their own marketing or to share it further without our authorisation.

6 Cookies and Tracking

366bet uses cookies — small text files stored on your device — to make the platform work properly and to give you a better experience. Here is a plain-language breakdown of what we use:

• Essential cookies: These keep you logged in during your session, remember your language preference and ensure that the platform functions correctly. Without these, core features like accessing your account or placing a bet would not work.
• Performance cookies: These collect anonymised data about how players use the platform — which pages are visited most, how long sessions last and where errors occur. This helps us improve the experience over time.
• Functional cookies: These remember choices you have made, such as preferred deposit method or display settings, so you do not have to set them again on each visit.

We do not use advertising cookies or cross-site tracking technologies. You can manage or delete cookies through your browser settings. Be aware that disabling essential cookies may prevent some parts of the platform from working correctly.

7 Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to allow for dispute resolution, bonus verification and compliance with any applicable record-keeping requirements. The specific retention period for different categories of data is as follows:

• Account information (name, contact details, date of birth): Retained for the duration of your account and for up to five years after account closure.
• Transaction records (deposits, withdrawals, bet history): Retained for up to seven years to support financial record-keeping obligations.
• Identity verification documents: Retained for as long as required to satisfy verification obligations. Copies are securely destroyed once no longer needed.
• Support communications: Retained for up to three years to allow reference in the event of a repeat query or dispute.
• Technical logs (IP addresses, session data): Retained for up to twelve months for security monitoring purposes.

Once the relevant retention period has elapsed, data is securely deleted or anonymised. If you request deletion of your account before the retention period ends, we will delete all data that we are not legally required to retain and clearly communicate what records — if any — we must keep and for how long.

8 Your Rights

As a 366bet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team through live chat or email.

• Right to access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe once your identity has been confirmed.
• Right to rectification: If any information we hold about you is inaccurate or out of date, you can ask us to correct it. This includes updating your contact details or correcting a misspelled name.
• Right to erasure: You can request that we delete your personal data. We will action this request for all data that we are not required to retain, and we will clearly explain what — if anything — must be kept.
• Right to restrict processing: In certain circumstances, you can ask us to pause the use of your data while a query or complaint is being investigated.
• Right to data portability: You can request your account data in a structured, commonly used format if you wish to move it elsewhere.
• Right to object: You can object to the use of your data for certain purposes, including any analytics that are not strictly necessary for running your account.

We will respond to all data rights requests promptly. In cases where a request cannot be fulfilled — for example, where retention is required by law — we will explain the reason clearly.

9 Children and Minors

366bet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that the user is at least 18 years old, and age verification may be requested at any point during the account lifecycle.

If we become aware that an account has been registered by someone under 18, the account will be closed immediately, all activity will be reviewed, and any funds will be handled in accordance with our Terms and Conditions. If you believe that a minor has registered an account on our platform, please contact the support team immediately.

Parents and guardians are encouraged to make use of parental control software to prevent minors from accessing online gambling platforms. The Responsible Gaming page contains further guidance on managing access and setting appropriate limits.

10 Security Measures

We take the security of your personal data seriously and have implemented a range of technical and operational measures to protect it:

• SSL/TLS encryption on all connections between your device and our servers, ensuring that data in transit cannot be read by third parties.
• Tokenisation of payment details so that sensitive financial information such as JazzCash and Easypaisa account numbers is never stored in readable form.
• Access controls ensuring that only authorised team members can access player records, with access logged and audited regularly.
• Regular security reviews of our platform infrastructure to identify and address vulnerabilities before they can be exploited.
• Two-factor authentication available for player accounts as an additional layer of login security.

While we take every reasonable precaution, no platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password, do not share your login details with anyone, and contact support immediately if you notice anything unusual in your account activity.

11 Changes to This Policy

366bet may update this Privacy Policy from time to time. When we make changes, the updated version will be published on this page with a revised date at the top. Where changes are significant, we will notify registered players by email or through a notice on the platform.

We recommend checking this page periodically so you are always aware of how your data is being handled. If you disagree with any changes to this Policy, you have the right to close your account and request deletion of your personal data as described in Section 8.

12 Contact Us

If you have any questions, concerns or requests related to your privacy or the data we hold about you, please contact the 366bet support team. Our team is available 24 hours a day, seven days a week and is trained to handle data-related queries with care.

You can reach us via live chat on the platform at any time, or by email at [email protected]. When contacting us about a data request, please include your registered account email address so we can verify your identity and process your request as quickly as possible.

We take all privacy concerns seriously and aim to respond to every query within 48 hours. Formal data rights requests will be acknowledged within that window and resolved within a reasonable timeframe depending on complexity.